Home Services Toronto Privacy Policy

Last updated: December 4, 2023

Home Services Toronto ("us", "we", or "our") operates the www.HomeServicesToronto.com website (the "Service") and provides this updated Privacy Policy. We may modify this Policy from time to time. When we post changes to this Policy, we will revise the “last updated” date at the top of this page. We encourage you to periodically review this Privacy Policy to be informed of how we collect, use, protect, and disclose your information.

By accessing and/or using our Services, you signify your understanding of, and agreement with, this Policy. If you do not agree with our policies, please do not access our Services.

Our Privacy Policy explains:

    - What information do we collect and why do we collect it?
    - How do we use that information?
    - Your choices with respect to the collection and use of your information
 

We've structured our website so that, in general, you can visit Home Services Toronto on the Web without identifying yourself or revealing your personal information. We make this notice readily available at the bottom of every Home Services Toronto Web page.

1. Collection and Use of Personal Information
   

2. Collection and Use of Non-Personal Information
   

3. Your Rights As a User
   

4. Cookies and Other Technologies
   

5. Disclosure to Third Parties
   

6. Protection of Personal Information
   

7. The existence of Automated Decision-Making, Including Profiling
   

8. Retention of Personal Information
   

9. Access to Personal Information
   

10. Children
    

11. Third-Party Sites and Services
    

12. Geolocation Information
    

13. International Users
    

14. Changes to this Policy
    

15. Contact us

1. Collection and Use of Personal Information:

- What personal information do we collect

When you order our services or apply for open positions, we may collect a variety of information, including your name, address, phone number, e-mail address, IP address, and location information, When you apply for Home Services Toronto open positions, you provide us with your educational and employment background.

- How we use your personal information

We use such information for the following general purposes: to provide you with the services you request; to communicate with you in general; to respond to your questions and comments; to occasionally notify you about special offers or services that may be of interest to you; to prevent potentially prohibited or illegal activities; to resolve disputes, or troubleshoot problems.

- Source of your personal information where they are not collected from you

We may supplement the information we collect with information from other sources, such as publicly available information from social media services or commercially available sources. Make sure you are comfortable with what they share by reviewing their privacy policies and, if necessary, modifying your privacy settings directly to such third-party services.

Non-personal data is aggregated for reporting on the Home Services Toronto website's usability and performance. It is also used to improve the customer experience, usability, and website content.

3. Your Rights As a User

According to current data protection legislation, as a user of our services, you have the right to access, correct, and delete your personal data. Please get in touch with us using the details listed in the "Contact Us" section of this policy if you wish to exercise any of these rights. Within the legal timeframe and in accordance with our internal policies and procedures, we will respond to your request.

4. Cookies and Other Technologies:

We and our partners use cookies and other technologies to identify your browser or device when you use our website. Cookies may store user preferences and other information. If you do not want us to collect information through the use of cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting a particular cookie (or cookies) from a particular site. However, if you do not accept cookies, you may experience some inconvenience in your use of our website or Online Purchase services.

We also use these technologies to collect and store information when you interact with Online Purchase services such as Stripe, or third-party advertising companies to serve ads. For more information on our use of cookies and other tracking technologies, please check our Cookies Policy.

5. Disclosure to Third Parties:

We do not sell, rent or lease our customer lists to third parties

- Service Providers

We may share personal information with a limited number of our service providers, such as email delivery, website hosting, advertising, and information processing. These service providers may need to access personal data to perform their services. These companies are obligated to protect your information and are predominantly located in Canada and the USA.

- Others

In some circumstances, we may be legally required to disclose your personal information, because a court, the police, another judicial or law enforcement body, or a government entity, has asked us for it.

6. Protection of Personal Information:

We take the security of your personal information very seriously. When your personal data is stored by Home Services Toronto, we use secure computer systems and we control who has access to information, using both physical and electronic means. All reasonable steps are taken to ensure that your personal information is kept secure from unauthorized access, but we cannot guarantee it will be secure during the transmission process to this website because this transmission is not controlled by us. Home Services Toronto and Online Purchase Services such as Stripe protect your personal information during transit using encryption such as Transport Layer Security (TLS).

When you reply to our website blog postings, the personal information you provide at the time and the content you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to share or submit in these instances.

7. The existence of Automated Decision-Making, Including Profiling:

We do not carry out automated decision-making, including profiling that affects you.

8. Retention of Personal Information:

Your personal information will only be kept by us for as long as is necessary to provide you with our services or as stipulated by law. We shall ensure that any personal information that we retain is properly stored and safeguarded from unauthorized access. Your personal information might also be kept on file indefinitely if necessary for us to comply with legal obligations, exercise or defend our legal rights, or both. When we no longer need to store your personal information, we will delete it in a secure manner.

9. Access to Personal Information:

You can help us to ensure that your contact information and preferences are accurate, complete, and up to date by contacting us via email. For other personal information we hold, we will provide you with a copy for any purpose including a request that we correct the data if it is inaccurate or deletes the data if Home Services Toronto is not required to retain it by law or for legitimate business purposes.

We may decline to process requests that are frivolous or vexatious, jeopardize the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. We may also decline aspects of deletion or access requests if we believe doing so would undermine our legitimate use of data for anti-fraud and security purposes.

10. Children:

We strongly believe in protecting the privacy of children. Our services are not directed to children under the age of 13 or the equivalent minimum age in the relevant jurisdiction, and they are not permitted to access or use our website at any time or in any manner, and we request that they not provide personal data through our services.

If we learn that we have collected the personal information of a child under 13, or equivalent minimum age depending on the jurisdiction, we will take steps to delete the information as soon as possible.

11. Third-Party Sites and Services:

We may provide links to connect to other websites. These websites may operate independently of us and may have their own privacy notices or policies, which we strongly suggest you review. We are not responsible for its content, any use of the website, or the privacy practices of the operator of the website.

Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

12. Geolocation Information:

We may collect geolocation information through the browser you use to access our Services or when you opt-in to location services provided by our partners. This information is collected anonymously in a form that does not personally identify you, and it is used solely to provide and improve location-based services. We may also collect your computer's or device's IP address to tailor the service to your location. By using our location-based services, you consent to our collection and use of your geolocation information solely for the purpose of providing and improving these services.

13. International Users:

If you are visiting our website from outside of Canada, please be aware that your information may be transferred to, stored, and processed in the USA and Canada, where our servers are located and our central database is operated. We take steps to ensure that your personal information is protected, including entering into data processing agreements with third-party service providers and using appropriate safeguards when transferring data to other jurisdictions. However, the data protection and other laws of Canada, the USA, and other countries where we operate might not be as comprehensive as those in your country. By using our services, you understand and consent to the transfer of your information to our facilities and those third parties with whom we share it as described in this Privacy policy.

14. Changes to this Policy:

We will occasionally update this Online Privacy Policy to reflect company and customer feedback. Home Services Toronto encourages you to periodically review this Policy to be informed of how Home Services Toronto is protecting your information.

15. Contact us:

We value your opinion. If you have comments or questions about our privacy policy, please email us using our customer service and feedback form.